Network Management Policy

Effective Date: January 1, 2025

1. Introduction

GoSkyConnect is committed to providing fast, reliable internet service while operating an open and transparent network. This Network Management Policy describes how we manage our network – including any practices that might affect the services you use. It is published in compliance with the Federal Communications Commission’s transparency rule (47 CFR § 8.1) and complements our Privacy Policy, Terms and Conditions, and Acceptable Use Policy.

This policy covers our network operating practices. For information about what personal data we collect, how it is used, and your rights with respect to your data, please see our Privacy Policy.

2. Open Network Practices

Application and content blocking

GoSkyConnect does not block any specific applications, websites, protocols, or services. You may use our network for any lawful purpose.

Standard industry exception: outbound traffic on TCP port 25 (SMTP) is blocked to prevent compromised devices from sending unsolicited bulk email. Customers using legitimate third-party email services (Gmail, Outlook, Yahoo, Apple Mail, etc.) are not affected – these services use authenticated submission on different ports. If you operate a mail server and need outbound port 25 enabled, contact us.

Throttling

GoSkyConnect does not throttle, slow, or otherwise degrade specific applications, services, or content based on what they are. Streaming video, video conferencing, online gaming, file sharing, virtual private networks, and any other lawful application receive equal treatment on our network.

The only “limit” applied to your traffic is the maximum speed of the service tier you have purchased (for example, 300 Mbps on the Basic tier). This is the speed you have paid for, not throttling.

Paid prioritization

GoSkyConnect does not engage in paid prioritization. No third party can pay to have their traffic delivered to or from our customers faster than any other traffic. We do not favor traffic from our affiliated services over traffic from competitors.

Congestion management

When our network experiences periods of congestion, we apply a fair-share approach. Each customer receives a proportional share of available bandwidth up to their service tier’s maximum. We do not single out specific customers, applications, or content for slower treatment during congestion.

3. Network Performance

Typical download speed, upload speed, and latency for each service tier are listed in our FCC Broadband Facts labels at point of sale and on our Pricing & Plans page.

Latency on the GoSkyConnect network is typically 20 – 40 milliseconds, suitable for streaming HD and 4K video, real-time video conferencing, online gaming, and remote work.

GoSkyConnect provides residential service on a best-effort basis and does not offer a contractual service-level agreement (SLA) for residential plans. Speed and latency figures listed in our Broadband Facts labels represent typical performance, not guaranteed minimums.

4. Customer Equipment

You connect to GoSkyConnect’s network using your own Wi-Fi-enabled devices: phones, tablets, laptops, smart TVs, gaming consoles, or any device that can join a standard Wi-Fi network. No equipment is installed inside your home or unit for standard residential service.

GoSkyConnect operates Wi-Fi access points serving the buildings and shared spaces we cover. Your service connects to these access points wirelessly, and we manage their configuration, firmware, and performance centrally.

If you experience coverage issues – for example, weak signal in a particular room – contact us. At our discretion, we may install a Wi-Fi extender or reposition an access point to improve your signal at no additional cost during the pilot period.

5. Network Security and Customer Conduct

To protect our network and our customers, we apply the following practices:

• Each customer is isolated on a unique private network segment. Other customers on the GoSkyConnect network cannot reach devices connected to your service.
• Outbound traffic from customer devices is translated through shared public IP addresses (Network Address Translation, or NAT). Unsolicited inbound traffic from the internet does not reach customer devices unless you have purchased a static public IP address.
• We do not inspect the content of your traffic. We do not use deep packet inspection (DPI) for any purpose.
• We monitor aggregate network behavior for indicators of abuse – for example, sudden spikes in outbound traffic consistent with a denial-of-service attack, or traffic patterns consistent with virus propagation or unsolicited bulk email.

Customer responsibility for connected devices: If equipment connected to your service causes harm to the network – for example, a compromised device participating in a denial-of-service attack, sending spam, or attempting to attack other customers – GoSkyConnect may temporarily throttle or suspend your service to protect other customers and the network. We will attempt to contact you to resolve the issue before taking action whenever practical, and we will restore service promptly once the issue is resolved. Repeated or willful violations of our Acceptable Use Policy may result in account termination.

6. Service Log Retention

In addition to the data handling described in our Privacy Policy, the following retention periods apply to network and service records:

• Account and billing records: Retained for the duration of your service and for seven years after cancellation, in accordance with legal, tax, and regulatory requirements.
• Network usage data (aggregate bandwidth volumes, connection start and end times, signal statistics): Retained for 12 months from collection, then deleted. Used for troubleshooting, capacity planning, and network performance monitoring.
• Network event logs (errors, security incidents, abuse events): Retained for 24 months, then deleted.

7. Lawful Access by Law Enforcement

GoSkyConnect complies with the Communications Assistance for Law Enforcement Act (CALEA) and with valid legal process. We disclose customer information only when required by a subpoena, search warrant, court order, or other valid legal document. We do not respond to informal requests.

Where permitted by law, we notify the affected customer when their data has been disclosed pursuant to a legal request.

8. Complaints and Redress

If you have a question or concern about how we manage our network, please contact us first:

• Email: info@goskyconnect.com
• Phone: 1-855-655-6613

If you cannot resolve a concern through our customer support, you may escalate it to:

• The Federal Communications Commission at fcc.gov/consumers (for FCC-related concerns about network management, blocking, throttling, or transparency).
• The Massachusetts Office of Consumer Affairs and Business Regulation at mass.gov/orgs/office-of-consumer-affairs-and-business-regulation (for state-level consumer concerns).
• The Better Business Bureau at bbb.org.

9. Updates to This Policy

GoSkyConnect may update this Network Management Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For questions about this policy or about our network management practices, contact us at:

• Email: info@goskyconnect.com
• Phone: 1-855-655-6613
• Website: goskyconnect.com