Refund Policy

Effective Date: January 1, 2025

GoSkyConnect provides wireless internet service to residents of properties we serve. This Refund Policy explains when and how you may request a refund for charges paid to GoSkyConnect. It complements our Terms and Conditions, Privacy Policy, and Acceptable Use Policy.

1. Free Trial Period

During your 90-day free trial, you are not charged. No credit card or payment information is required to start service, and no charges will be applied for any reason during the trial period. If you wish to end service during the trial, contact us at info@goskyconnect.com — cancellation is effective within two business days and results in no charge.

2. Paid Service — Refund Eligibility

Once your service has converted to a paid plan following the trial period, refunds may be issued under the following conditions:

  • Billing errors. If we incorrectly charge you an amount greater than what your service plan calls for, we will refund the difference in full.
  • Duplicate charges. If you are billed more than once for the same service period, we will refund the duplicate charges in full.
  • Extended service outages. If a service outage caused by GoSkyConnect lasts longer than 24 consecutive hours, you may request a prorated service credit for the affected period.

3. Cancellation and Prorated Refunds

You may cancel paid service at any time by contacting us. Cancellation is effective within two business days. If you cancel mid-billing-cycle, service continues through the end of the paid period; we do not automatically issue prorated refunds for unused days. If you would like a prorated refund on the remaining days, contact us and we will review it on a case-by-case basis.

4. What is Not Refundable

  • Trial period service. Because the trial is free, no refund is applicable.
  • Government taxes and fees that have been passed through and remitted to taxing authorities.
  • Charges for service periods during which service was delivered as expected. Regular monthly charges for working service are not refundable.

5. Equipment

GoSkyConnect does not ship, rent, or lease equipment to residential customers. Service is delivered via wireless equipment installed at the property, which is owned and maintained by GoSkyConnect. There are no equipment fees, deposits, or return requirements for customers.

6. Refund Process

To request a refund:

  1. Contact GoSkyConnect Customer Support at info@goskyconnect.com or call 1-855-655-6613.
  2. Provide your account name, the specific charge you are disputing, and the reason for your refund request.
  3. Allow up to 7 business days for our team to review and process the request.

Approved refunds are credited back to the original payment method. If the original payment method is no longer available, we will work with you to find an alternative.

7. Exceptions

Refunds will not be issued in cases where:

  • Service issues were caused by customer actions, customer-owned equipment, or third-party providers.
  • The customer failed to follow reasonable troubleshooting steps requested by our support team.
  • The service was used in violation of our Terms of Service or Acceptable Use Policy.

8. Changes to This Policy

GoSkyConnect may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date.

9. Contact

Questions about this policy or specific refund requests:

Phone: 1-855-655-6613

Email: info@goskyconnect.com